Deborah HousleyPatients rarely refer care they can’t describe. Even when the treatment helped. Like when you are asked what an artichoke tastes like—It is so different-how does one explain it.
Deborah HousleyMost practitioners believe long-term patients develop slowly over time. But often, the decision to return begins during the very first appointment. Not because of technique, physical skills or modalities...Because of understanding.
Deborah HousleyPractitioners sometimes assume certain patients are “loyal”
Deborah HousleyRetention happens before the patient walks out the door, and when you communicate clearly it happens