Refund & Cancellation Policy

Effective Date: August 11, 2025

At ThisWorks365, we want happy customers. If you’re not completely satisfied, here’s how refunds and cancellations work:

1. Cancellations

You can cancel your subscription at any time through your account settings.

Cancellations take effect at the end of your current billing period.

You will continue to have access until that period ends.

2. Refunds

Monthly Plans: No refunds for partial months.

Annual Plans: If canceled within 14 days of purchase, you’ll receive a full refund. After 14 days, refunds are not available.

Refund requests must be submitted in writing to [support email].

3. Exceptions

Refunds may be granted beyond the stated policy in cases of technical issues caused by our software that prevent use.

3. Acceptable Use Policy

Effective Date: August 11, 2025

We love having you as part of the ThisWorks365 community, but to keep things running smoothly for everyone, please follow these guidelines.

1. You May NOT Use ThisWorks365 to:

Break any laws or regulations.

Upload, share, or store illegal, harmful, or offensive content.

Attempt to access other users’ accounts or data.

Disrupt our services or attempt to bypass security measures.

2. You SHOULD:

Use our software for its intended purpose — helping you manage your finances.

Keep your account information accurate.

Report suspicious or abusive behavior to [support email].

4. Data Retention Policy

Effective Date: August 11, 2025

We believe in transparency about how long we keep your data.

1. Account Data

Retained for as long as your account is active.

Deleted within 90 days of account closure, unless required by law.

2. Financial Records

Transaction data you store in ThisWorks365 will be retained until you delete it or your account is closed.

Backups may be stored for up to 180 days for recovery purposes.

3. Legal Compliance

Some data may be retained longer if required to comply with tax, legal, or regulatory obligations.

5. Security Policy

Effective Date: August 11, 2025

Keeping your data safe is our top priority.

1. Our Measures Include:

Encryption: All data is encrypted in transit and at rest.

Access Controls: Only authorized personnel have access to sensitive data.

Regular Testing: We perform security audits and vulnerability testing.

2. Your Role in Security:

Use a strong password and keep it private.

Enable two-factor authentication if available.

Notify us immediately at [support email] if you suspect a breach.

6. GDPR / CCPA Compliance Statement

Effective Date: August 11, 2025

If you’re located in the EU or California, you have special rights regarding your data.

1. Your Rights Include:

Access – Request a copy of your personal data.

Correction – Fix inaccuracies in your data.

Deletion – Ask us to delete your personal data (subject to legal requirements).

Portability – Receive your data in a transferable format.

2. How to Exercise Your Rights:

Contact us at [support email] with your request. We may require proof of identity.

3. No Selling of Data:

We never sell personal information to third parties.

7. Support & Service Level Agreement (SLA)

Effective Date: August 11, 2025

We aim to provide a reliable service and timely support.

1. Uptime Commitment

We target 99.5% uptime excluding scheduled maintenance.

2. Support Hours

Email Support: Monday–Friday, 9am–5pm (EST)

Typical Response Time: Within 1 business day.

3. Emergency Support

Critical system outages will be prioritized and addressed as quickly as possible.

4. Exclusions

We are not responsible for downtime caused by factors outside our control, such as internet outages or third-party service failures.